Welcome to JC Sparkles! Our terms and conditions are designed to establish a legal relationship between us and our customers and to protect us from any potential legal exposure. Please take a moment to read through our terms and conditions to ensure that you are fully informed about our policies. By using our website, you agree to our T&Cs.

Terms & Conditions

It is our policy to offer high-quality personalised gifts, striving to provide our customers with the best possible service meeting your expectations. 

If you are not completely satisfied with your purchase, we will accept returns within 7 working days of you receiving your item. We offer free exchanges or a full refund if you are unhappy with your item. Please note that personalized, made-to-order items are non-refundable unless there is a quality issue with the product.

If you have any questions about our terms and conditions, please feel free to contact us.

At JC Sparkles, we take your privacy very seriously. This privacy policy will explain how we use the personal data we collect from you when you use our website.

We collect and process personal data that you provide voluntarily, such as your name, address, email address, and phone number, to fulfill your order or respond to your inquiry. We will also use your data to improve our services. We will never share or sell your personal data to third parties without your consent, except as specifically described in this policy or as required by law.

All personal data will be kept secure and confidential. We use reasonable and appropriate physical, electronic, and administrative safeguards to protect your data from unauthorized access or disclosure. If you have any questions about our privacy policy or how we use your personal data, please don't hesitate to contact us.

A legal disclaimer

Our shipping policy is a guideline to ensure that your purchase arrives in a timely and secure manner. We strive to process and ship all personalised gifts within the timeframe listed on our shipping policy. However, we understand that certain circumstances may cause delays beyond our control, such as busy bank holidays, heavy traffic or extreme weather conditions. In the event that your purchase exceeds our shipping policy timeframe, please feel free to reach out to us for assistance. We will do everything possible to keep you informed or your order status and we will do our best to resolve the issue and ensure that you receive your order as quickly as possible.

Shipping Policy 

JC Sparkles is committed to providing you with fast and reliable shipping. Our flat rate of £4 via Royal Mail includes tracking so you can be sure your purchase is on its way. We understand the importance of delivering your gift on time, which is why we strive to ship your personalised gifts within working seven days of your purchase. For more information on shipping, please don't hesitate to contact us.

A legal disclaimer

At JC Sparkles, we are committed to providing you with personalized gifts that you will cherish for years to come. If for any reason you are not satisfied with your purchase, we offer a comprehensive refund policy.

Refund Policy - the basics

At JC Sparkles, we stand behind the quality of our personalised gifts. If you are not completely satisfied with your purchase, we offer a 7-day refund policy once you have received your item by getting into contact with us. We can provide you with a full refund, store credit, or a replacement item up to the value of your purchase. Please note that personalised items cannot be refunded unless there is a quality issue. We value your satisfaction and strive to provide the best customer service possible. If you have any questions or concerns, please do not hesitate to contact us.