REFUND POLICY

A legal disclaimer

At JC Sparkles, we are committed to providing you with personalized gifts that you will cherish for years to come. If for any reason you are not satisfied with your purchase, we offer a comprehensive refund policy.

Refund Policy - the basics

At JC Sparkles, we stand behind the quality of our personalised gifts. If you are not completely satisfied with your purchase, we offer a 7-day refund policy once you have received your item by getting into contact with us. We can provide you with a full refund, store credit, or a replacement item up to the value of your purchase. Please note that personalised items cannot be refunded unless there is a quality issue. We value your satisfaction and strive to provide the best customer service possible. If you have any questions or concerns, please do not hesitate to contact us.